Completed from United Kingdom
The Global Certificate in English for Tourism and Hospitality (part II) met every professional objective I set for myself. The module on customer service dialogues equipped me with ready‑to‑use phrases for handling complaints, which I applied during my internship at a boutique hotel in London. The course materials were up‑to‑date, featuring real‑world case studies from the UK hospitality sector, and the interactive PDFs made revision straightforward. Overall, the structured learning path and timely feedback from instructors gave me confidence to pursue a managerial role.
I loved the vibe of this course – it felt like a friendly workshop rather than a stiff textbook. The practical role‑play videos helped me nail the right tone when recommending tours to guests, and I actually used the “tour package pitch” script on a summer job at a travel agency in Florida. The lessons were bite‑sized, and the downloadable cheat‑sheets were super handy. I’m happy with how much my confidence grew, and I’d definitely recommend it to anyone looking to boost their English in tourism.
Quel cours inspirant ! J'ai enfin pu maîtriser le vocabulaire spécialisé du secteur hôtelier, notamment les termes liés à la gestion des réservations et aux services de conciergerie. Les exemples tirés de restaurants parisiens m'ont permis de pratiquer des dialogues authentiques, que j'ai immédiatement mis en pratique lors de mon stage à l'Hôtel Le Meurice. Le matériel fourni était riche, avec des podcasts et des quiz interactifs qui rendaient chaque leçon dynamique. En bref, une expérience d’apprentissage très enrichissante et totalement satisfaisante.
The course was exceptionally thorough, covering everything from basic hospitality etiquette to advanced negotiation techniques used in tourism. I particularly benefited from the detailed module on cross‑cultural communication, which included a case study on handling international guests at a resort in Goa. The instructor’s feedback on my written assignments was precise, pointing out nuances in tone and phrasing that elevated my professional correspondence. The resources—especially the downloadable glossaries and video demonstrations—were directly applicable to my role as a front‑desk officer, and the overall learning experience exceeded my expectations.
