Completed from United Kingdom
The Global Certificate in English for Tourism and Hospitality (part Ii) (Higher) exceeded my expectations. The curriculum was perfectly aligned with my goal of advancing my communication skills for a front‑desk role. I especially appreciated the module on handling guest complaints – the simulated role‑plays gave me the confidence to resolve issues in real time. The study materials were up‑to‑date, with authentic hotel case studies that we could apply directly to our workplace. Overall, the course delivery was professional, the tutors were responsive, and I now feel fully prepared to lead tours and manage hospitality operations in English.
I took the Global Certificate in English for Tourism and Hospitality (part Ii) (Higher) because I wanted to brush up on my language skills for the resort job I got in Florida. The course was super chill – video lessons, quick quizzes, and real‑world dialogues made learning fun. I walked away with practical tricks, like how to describe amenities clearly and how to take reservations over the phone without stumbling. The ebook PDFs were easy to read and had plenty of industry vocab. All in all, it was a solid experience that helped me hit my performance targets faster than I thought.
I am thrilled with the Global Certificate in English for Tourism and Hospitality (part Ii) (Higher)! My ambition was to become a tour guide for international visitors, and this course gave me exactly what I needed. The interactive workshops on cultural etiquette and the “tour script” assignments let me practice delivering information in fluent English. I especially loved the live webinars where we received instant feedback on pronunciation and body language. The course material was rich with real‑life examples from hotels around the world, making every lesson relevant. Thanks to this program, I have already secured my first guided tour contract.
The Global Certificate in English for Tourism and Hospitality (part Ii) (Higher) offered a detailed and comprehensive learning journey. Each week I delved into specific topics – from writing professional emails to presenting travel itineraries – and completed assignments that mirrored actual industry tasks. The inclusion of a module on sustainable tourism was a pleasant surprise, providing me with knowledge on eco‑friendly practices that I can now share with guests. The course materials, including the downloadable glossaries and video interviews with seasoned hoteliers, were of high quality and very relevant to my role as a concierge in Cape Town. The structured approach helped me systematically achieve my learning objectives, and I feel more competent and confident in my English communication skills.
